This Privacy Policy ("Policy") sets out in detail how the FB77 platform ("FB77", "we", "us") collects, processes, stores, protects, and shares your personal information when you register and use our online entertainment platform. This Policy applies to all players and users of the FB77 platform in Malaysia, covering slots, Sports Betting, Live Casino, e-sports, lottery, roulette, and all related services available through the FB77 website and mobile app. By using the FB77 platform, you confirm that you have read and agreed to this Privacy Policy.
FB77 Privacy Introduction & Commitment
FB77 takes the responsibility of protecting your personal data seriously. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data by businesses in Malaysia. Every aspect of data management on the FB77 platform is designed to ensure your privacy and the security of your information are consistently upheld.
In the context of this Privacy Policy, "personal information" means any information that can be used to identify you, directly or indirectly, as an individual — including your name, MyKad number, phone number, email address, residential address, financial information, and platform usage data. FB77 is the "Data Controller" as defined under PDPA 2010 and bears full responsibility for how your personal data is processed.
FB77 has appointed a Data Protection Officer responsible for ensuring that all data management practices comply with PDPA 2010 and relevant international standards. You may contact this officer directly via our official email.
Types of Personal Data We Collect
FB77 collects various types of personal information from our players for legitimate purposes related to the operation of the platform. Below is a detailed explanation of the data we collect and the reasons for doing so:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad number, nationality | Account registration & KYC verification |
| Contact Data | Malaysian phone number, email address, residential address | Account communication & verification |
| Financial Data | Bank account details, transaction records in MYR, deposit & withdrawal history via Touch 'n Go, DuitNow, GrabPay | Payment processing & fraud prevention |
| Gaming Data | Slots betting history, sports (EPL, Malaysia Super League, badminton), e-sports, lottery; win/loss records; game preferences | Service improvements & VIP programme |
| Technical Data | IP address, device type, browser, operating system, cookie data | Account security & platform analytics |
| Communication Data | Live chat logs, emails to support, user feedback | Customer support & improvements |
FB77 only collects data that is strictly necessary for the stated purposes — a "data minimisation" principle we adhere to rigorously. We do not collect sensitive data such as health information, sexual orientation or biometric data unless specifically required by law.
How FB77 Uses Your Personal Data
The personal information we collect is used solely for lawful, transparent purposes directly related to providing FB77's services to you. The following are the primary uses of your data:
- Service Provision: Enables you to register, log in, play slots, bet on Malaysia Super League and EPL football matches, use Live Casino, e-sports, lottery, and all other fb77 services.
- Identity Verification (KYC): Conducting identity verification checks required by law to prevent money laundering and fraud.
- Payment Processing: Securely and accurately processing your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX.
- Account Security: Detecting suspicious activity, preventing unauthorised access and safeguarding your account against cybersecurity threats.
- VIP Rewards Programme: Calculating reward points, determining VIP tier and personalising bonus offers based on your gameplay patterns.
- Customer Support: Providing effective assistance when you reach out to the FB77 support team via live chat, email or WhatsApp.
- Legal Compliance: To fulfil legal obligations under PDPA 2010, anti-money laundering laws, and other applicable regulations.
- Platform Improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the FB77 platform's interface, speed, and overall experience.
FB77 does not make automated decisions that significantly affect you based solely on your data without human involvement. Any important decisions relating to your account will be reviewed by our qualified staff.
Data Sharing with Third Parties
FB77 does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are certain situations where we may need to share your data with others in order to provide our services to you:
- Payment Processors: Payment service providers such as Touch 'n Go, DuitNow, GrabPay, Boost, and banks offering FPX services receive the data required to process your financial transactions.
- Game Software Providers: Gaming software providers that partner with FB77, such as Pragmatic Play, PG Soft, and Playtech, may receive the minimum data necessary to deliver games to you.
- Technical Service Providers: Hosting companies, cloud service providers and cybersecurity teams that assist FB77 in maintaining a secure platform infrastructure.
- Legal Authorities: FB77 will disclose data when required by a court order, directive from a Malaysian law enforcement agency, or other mandatory legal obligation.
- Fraud Prevention: Companies that provide identity verification and fraud prevention services to ensure the security of the platform and its players.
All third parties that receive your data from fb77 are bound by strict data protection agreements and are required to comply with Malaysia's PDPA 2010 and equivalent data protection standards.
Data Security Measures on the FB77 Platform
Protecting your personal data from unauthorised access, modification, disclosure or destruction is a core commitment of FB77. We continuously invest in the latest cybersecurity infrastructure to ensure comprehensive protection:
- 256-bit SSL/TLS Encryption: All communications between your browser or app and FB77's servers are encrypted using 256-bit SSL/TLS protocol, which cannot be broken by current technology.
- Two-Factor Authentication (2FA): An additional security layer requiring identity verification via OTP code, on top of your password, for critical actions such as withdrawals and account settings changes.
- 24/7 Monitoring: FB77's cybersecurity team monitors the platform continuously around the clock to detect and respond to any threats or suspicious activity.
- Encrypted Data Storage: All personal and financial data stored on FB77's servers is encrypted to the highest encryption standards.
- Periodic Security Audits: FB77 undergoes periodic independent security audits by qualified cybersecurity firms to identify and address any vulnerabilities.
- Staff Training: All FB77 staff who handle personal data undergo comprehensive data protection training and are bound by strict confidentiality agreements.
While FB77 takes all reasonable steps to protect your data, no security system is 100% impenetrable. Should a security incident involving your data occur, we will notify you within the timeframe required by law.
Use of Cookies & Tracking Technologies
The FB77 platform uses cookies and similar tracking technologies to enhance the user experience, ensure account security and understand how players interact with our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience of the fb77 platform. Continued use of the fb77 platform is considered your consent to the use of cookies as described in this section.
Your Rights Under Malaysia's PDPA 2010
As a data subject under Malaysia's PDPA 2010, you have important rights regarding your personal information held by FB77. Below are those rights and how to exercise them:
Right of Access
You have the right to request a copy of all personal data held by fb77. Requests will be processed within 21 business days.
Right to Rectification
If your personal data is inaccurate or outdated, you have the right to request that FB77 correct it promptly.
Right to Erasure
Under certain circumstances, you have the right to request that FB77 delete your personal data (subject to legal requirements).
Right to Object
You have the right to object to the use of your data for direct marketing purposes at any time, with no penalty.
Right to Restrict Processing
You may request that FB77 restrict the way your data is processed in specific situations permitted under PDPA 2010.
Data Portability Right
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact FB77's Data Protection Officer by email at support@fb77-bangla.com, clearly stating your request. We will verify your identity before processing the request and will respond within the timeframe stipulated by PDPA 2010.
Personal Data Retention Period
FB77 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account | Platform operational requirements |
| Financial transaction records (RM) | 7 years after transaction | Tax & anti-fraud legal requirements |
| KYC verification data | 5 years after account closure | AMLA legal compliance |
| Support communication logs | 3 years | Dispute resolution |
| Technical data & access logs | 12 months | Security & troubleshooting |
| Closed account data | 5 years after account closure | Legal compliance requirements |
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with FB77's established data deletion procedures. Anonymised data can no longer be linked to you as an individual and may be retained for aggregate analytics purposes.
Special Protection for Underage Players
The FB77 platform is an exclusive service for individuals aged 21 and above. FB77 takes the prevention of underage access and account registration extremely seriously.
We do not knowingly collect, process or store personal data of individuals under the age of 21. Should FB77 discover that personal data of someone below the stipulated age has been collected inadvertently, we will take the following steps without delay:
- Immediately suspending the account in question while an investigation is conducted.
- Securely deletes all associated personal data.
- Returning any remaining account balance in accordance with established procedures.
- Reporting the incident to the relevant authorities where required.
If you believe a minor may have registered an FB77 account, please contact us immediately at support@fb77-bangla.com so that prompt action can be taken.
Amendments to FB77's Privacy Policy
FB77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements or new platform features. When we make material changes to this Privacy Policy, we will take the following steps to ensure you are informed:
- Updating the "Last Updated" date at the top of this page.
- Displaying a clear notice on the FB77 platform homepage regarding the changes made.
- Sending email notifications to all registered members when changes are material in nature.
We encourage you to review this Privacy Policy periodically to stay informed about how FB77 manages your personal information. Your continued use of the FB77 platform after any amendments are published will be considered your acceptance of the revised policy.
Contact FB77's Data Protection Officer
If you have any questions, concerns, or complaints regarding how FB77 handles your personal data, or if you wish to exercise any of your rights under PDPA 2010, please contact our Data Protection Officer through the following channels:
You also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe that FB77 has failed to comply with your rights under PDPA 2010. Further information is available on the official JPDP Malaysia website.